1. An example of an Internal Failure Cost is: A. Warranty Cost B. Retesting C. Returns…

1. An example of an Internal Failure Cost is:

A.

Warranty Cost

B.

Retesting

C.

Returns

D.

Customer Complaints

2. An example of an External Failure Cost is:

A.

Rework

B.

Retest

C.

Customer Complaint

D.

Material Review Board

3. The Cost of Poor Quality includes the benefits of improving
process capabilities
True or False