Case study : 8-1 klm airlines

KLM Airlines  Chapter 8 
Obviously, you must read the case in its entirety. But, also read the chapter as well. The case requires “short answer” responses to 4 questions. A “short answer” response is a minimum of 6 good sentences. Remember that in addition to applying the knowledge you gained from the readings, this is a writing assignment. To receive full credit for this case assignment, you are expected to cite at least two scholarly sources to support your opinion or assertions.
Text book:
 Pearlson, K., Saunders, C., Galletta, D. (2016). Managing and Using Information Systems: A Strategic Approach, 6th ed. Burlington, MA: Wiley ISBN: 9781119244288