1. Which of the following is a measure of operations and supply management efficiency used by Wall Street?
Dividend payout ratio
Earnings per share growth
2. An activity-system map is which of the following?
A diagram that shows how a company’s strategy is delivered to customers
A timeline displaying major planned events
A network guide to route airlines
A facility layout schematic noting what is done where
A listing of activities that make up a project
3. Which of the following is a total measure of productivity?
Output/(Labor + Capital + Energy)
All of these
4. Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?